Hi CobaltBlaze,
This happened to me also, it turned out to be something that goes wrong after using the "Change Password" mechanism.
The way I got this sorted out was to use the "Help" link at the top right (just left of the login menu item), and submitted a help request via the ZenDesk support page. A support person then sorted the issue. It took a good few hours for them to reply due to difference in timezone, but they then sorted it.
Hope this helps.
Best Wishes
Jexx
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